Reuben Refresh Services Inc. – Service Terms & Conditions. Thank you for choosing Reuben Refresh Services Inc. Please read the following terms.
By booking with us, you agree to these policies.

Cleaning Teams  

• Our cleaners work in teams of two or more, led by a team leader.
• We try to send the same team leader whenever possible, but this is not guaranteed.
• Our staff will always behave professionally and respectfully in your home.
  

Equipment & Supplies  

• We provide all cleaning supplies and tools.
• If you want a specific product, please tell us in advance.
• We use eco-friendly products unless heavy-duty products are needed for some tasks.

Pets & Plants  

• Please secure your pets before the cleaning. We are not responsible if pets escape.
• We do not remove pet urine/feces or change litter boxes (we only scoop).
• We do not water plants or move plant pots.

Arrival Window  

• We offer flexible morning and afternoon time slots.
• We will always notify you with an estimated time of arrival (ETA).

Service Quotes & Pricing  

• Quotes are based on the information you provide.
• If the actual condition of your home is different, the time and price may change.
• If extra time is needed, we will ask for your approval before continuing.

Satisfaction Guarantee  

• If you are not happy, contact us within 24 hours for a free re-clean.
• This does not cover tasks outside our cleaning policies.
  

Lockouts  

Please ensure someone is available to grant access. If we cannot enter your home within 15 minutes, your deposit will not be refunded.

ITEMS WE DO NOT CLEAN OR PERFORM

We do not handle:  

• Biohazards, mold, pest droppings, bodily fluids
• Heavy lifting over 20 lbs, moving large furniture or appliances
• Grout restoration, fire/flood damage, HVAC vents, curtains

Damage & Liability  

• We are bonded and insured.
• Any damage or missing items must be reported within 48 hours.
• We are not responsible for:  

                    – Pre-existing damage  

                    – Items not secured properly  

                    – Damage caused by moving furniture or personal items  

                    – Specialty or unsealed surfaces  

Cancellations & Rescheduling  

• Please notify us at least 48 hours before your appointment if you need to cancel or reschedule.
• If you cancel or reschedule less than 48 hours before your appointment, your deposit will be forfeited.

Payment Method, Deposits and Final Balance:  

Deposit Policy

• A 50% deposit is required to secure ALL bookings
• Deposits can be paid by e-transfer or credit card.

Credit Card on File (Optional but Recommended)

• You may provide a credit card to keep securely on file.
• Card details are encrypted and securely stored through our payment processor.

Final Payment

• The remaining balance is due on the same day as the service.
• A final invoice will be sent once the cleaning is finished.

If Final E-transfer Is Not Received

• If the remaining balance is not paid within a reasonable time after receiving the final invoice, the credit card on file will be charged automatically for the remaining amount.

Why Deposits Are Required

Deposits secure your time slot and ensure a cleaning team is reserved specifically for your appointment. All deposits are applied toward your final invoice.

Jurisdiction  

All services are governed by the laws of British Columbia.